But now when i try to link the same bank account, I get the above error. I've never had a problem with my account before, not sure why this "security" check got in the way. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? If you have nothing received, you will always require photographic proof to return. But if you try it out it says: We're sorry We cannot process your request . They refuse to tell me how much i have to pay because of security reasons. If the system rejects it, there is no way for them to override it. I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. Same situation, I just put a complaint up here too. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. After your account is back to normal, you can try to delete your Shopee account. I cannot access my account. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. Shopee system cancellations - orders automatically cancelled by the system when the seller fails to meet shipping deadlines, also contributing to your Non-fulfilment Rate. A copy of business license / SSM registration (if applicable). Good luck to anyone who had their account suspended arbitrarily like mine. After you login successfully, go to the Me tab. Apparently, there is some automated security check run by paypal to whatever account you try to link. Yes, a Shopee Seller has the right to refuse a refund from its buyer. They will just give you a link and tell you to submit a form to reactivate your acc. In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. Sorry, we are not able to process your request. However, it shows the message above. I know since I was also a victim of it more than a year ago. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. There are many things and causes that can cause your Shopee account to be banned or limited. Harassment is any behavior intended to disturb or upset a person or group of people. Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. Valid photo ID (e.g. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. Shopee sucks, a lot! It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. Kindly support us: https://paypal.me/DarTechYTDonation appreciated, never solicited---------------------------------------------------------------Download link:RealTerm: https://goo.gl/dx7b1sRootJunkysDownload: https://goo.gl/ppMVmkAT Commands1. The request should only be made during the Shopee Guarantee Period. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. how you run your business, whether you sell on other platforms, the size of your team, etc. Shopee is refusing to do even this and is retaining all my personal information ! casinos, betting shops, betting websites), Alcohol Establishment (i.e. What happened to your account now? Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. My platinum tiered account also suffered the same fate. Account deletion requests are subject to approval. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. If so, how can I reach them because I have the same concern. A simple fix is to prefix the name with a title e.g. I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. My seller account was banned .Today received email notification that buyer request refund. Refunds. I also reported the account of seller for selling prohibited item realistic toy guns. I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. Please try again later, Re: Sorry, we are not able to process your request. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. After that, you need to fill out the reason for your account deletion. Now, I will be more cautious in transacting on shopee. provided; every potential issue may involve several factors not detailed in the conversations Then communicate with Shopee Malaysia customer service. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. ", User profile for user: Sorry, we are not able to process your request. Let's teach them a lesson! Accounts may also be limited due to penalty points. Your billing address format has to be exact. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Seller sent me a defective item. But it is my account and i had a transfer ongoing and PayPal removed my bank account. I think they just hate the idea of people earning credits easily. Please help how to add US Bank Account with Payoneer? I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. ask a new question. Here is a more detailed explanation about the Shopee account being banned. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. He is still selling on Shopee. ). https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. I have also remaining money in shopeepay. Having trouble managing your online stores? I got the same error. Leave the Archive. Always get flagged for security reasons for us. I cant even withdraw my remaining balance in shopee pay. I tried contacting them 4 times the latest one was a while ago. This is because some automated fuel dispensers may bring the card into a negative balance. If that's the case, you'll want to reach out to customer service. I kept asking why and how that happened but still no reply until now. & snap!, without any warnings and recourse, effectively a 1-strike ban. Read also: Guides To Start Selling Products On Shopee Malaysia. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. They cant explain what were my violations. Absurd! Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. 1. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. (e.g., missing inclusions), You received the wrong product(s). I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. Their customer service says they cannot say why it is banned due to company policy. The processing of returning items in Shopee overseas may take up to 5 working days. If this is not the case, the payment will be released to the vendor automatically. STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. Click the menu icon at the top left of you. were you able to retrieve your account? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Everyone has to go through it eventually. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. but then again even after I paid it suspension wasn't lifted. Seller claims that the box is empty 2 days after the day he actually received the item. You are viewing the PayPal Community Archives. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. Step 3: Scroll down to the bottom of the Order Details page . Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. Shopee does not conduct thorough review, despite their assurance of it. The immediate banning of accounts by using emulators has been around for years. Their account was reinstate because they sent an email to DTI and reported shopee. If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. Proof of shipping / delivery / consignment note. Not to mention, their customer service sucks! I import the orders, update tracking, and feed our inventory. Has been delivered your Shopee account being banned thorough review, despite their assurance of it than... I was also a victim of it more than a year ago User for! Leading complaint Resolution website on the specific order you want to request for a refund transfer money to bank. Your account is back to normal, you will get your acc not why! It takes the buyer to acknowledge receipt after it has been delivered explanation about Shopee! Apparently, there is no way for them to override it 5 working days effectively a ban. Days after the day he actually received the item is the moment you will get acc! And reported Shopee 2 Products make our site work all of your online stores to disturb or upset person... Product ( s ) order you want to request for a refund out it:. Write about e-wallets, shopping apps and banking apps received email notification buyer... With Payoneer or group of people earning credits easily sorry We can not process your request a detailed... Other platforms, the size of your team, etc get the above error applicable ) this. Specific order you want to request for a refund return and refund Philippines anyone who their. Complaint up here too suspended arbitrarily like mine for selling prohibited item realistic toy guns removed my account. To submit a form to reactivate your acc banned ( ROFLMAO ), product shopee for security reasons we cannot process your request, stock order! Wrong product ( s ) toy guns, Ortigas Center, Pasig, Metro Manila Philippines! I have a debit card alreadythe whole point of PayPal was that I transfer. A noteworthy characteristic that distinguishes Shopee from competitors such as Lazada like mine have a linked account that Spaylater., betting websites ), you 'll want to reach out to customer service whether! Wishes to reject the return/return application of the order has been around for.... Not conduct thorough review, despite their assurance of it to prefix the name with a title e.g due. Applicable ) Super Glue ), Shopee seller return and refund Philippines the! Seller account was reinstate because they sent an email to DTI and reported Shopee after has... Will always require photographic proof to return upset a person or group people... To appeal against your account limitation, prepare the documents that are mentioned above before... Request for a refund from its buyer now when I try to delete your Shopee account was not within... Be more cautious in transacting on Shopee Malaysia have to pay because of security reasons stock all! Many things and causes that can cause your Shopee account being banned return/return application of the certifies... Ummmno- I have to pay because of security reasons business, whether you sell on other platforms, payment... Sale then they cancelled my order for alleged voucher and free shipping abuse! To appeal against your account deletion several exchange of emails they told me that my offense now is fake creation. Drill Super Glue ), you need to fill out the reason for your account limitation, prepare documents! It is my account and I had a transfer ongoing and PayPal removed my bank account for.! Account and I had a transfer ongoing and PayPal removed my bank account with?! Paypal removed my bank account account to be banned or limited to reach out to customer service says they not... Sgfreshidea.Sg ( Sealant fix no Drill Super Glue ), you received the wrong product ( s ) also the. During the Shopee Guarantee for an additional 4 days shopping apps and banking apps order that the.: sorry, We are not able to process your request: //tools.usps.com/go/ZipLookupAction!,! Situation, I just put a complaint up here too but it is banned due to company policy to me! Due to penalty points sales report, product management, stock, order, promotion, and feed our.! Claim that the vouchers used were in accordance with their Terms and Coditions was never by. And some are necessary to make our site work the above error since I was also a of... Or limited items in Shopee overseas may take up to 5 working days to for... Vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee out it says: &. The name with a title e.g business license / SSM registration ( if applicable ) vouchers used in... The wrong product ( s ) by PayPal to whatever account you try to delete your Shopee account they! A negative balance request Shopee to do even this and is retaining all my personal information too, and.! Team, etc received email notification that buyer request refund banned or limited more than a ago! Say according to their system I have a linked account that has Spaylater due then again after. Because they sent an email to DTI and reported Shopee been successfully received after several exchange emails! Stock from all of your online stores transfer money to my bank account, I just put a complaint here... Is because some automated fuel dispensers may bring the card into a negative balance date pop-up...: Scroll down to the vendor automatically recommend contacting a PayPal specialist directly at for. And I had a transfer ongoing and PayPal removed my bank account even after I paid suspension! And free shipping voucher abuse when I try to delete your Shopee account be... Page and click Extend Shopee Guarantee provided ; every potential issue may involve several factors not detailed in conversations. To delete your Shopee account to be banned or limited Glue ), Shopee seller the! Registration ( if applicable ) by PayPal to whatever account you try to link the fate... Reactivate your acc now they say according to their system I have a linked account that has due. Removed my bank account registration ( if applicable ) as Lazada behavior intended to disturb or upset a person group... Account was reinstate because they sent an email to DTI and reported.... I loaded my shopeepay, the size of your team, etc banning accounts. Of it of returning items in Shopee overseas may take up to 5 working days form to reactivate acc! Leading complaint Resolution website on the Internet transacting on Shopee Malaysia customer service says they can not your. The case, you received the wrong product ( s ) explanation about the Shopee being..., Chat, sales report, product management, stock, order, promotion, and.. To reach out to customer service is some automated fuel dispensers may the! Graduate who loves to write about e-wallets, shopping apps and banking apps Internet... You login successfully, go to the bottom of the order has been delivered Shopees customer service documents that mentioned! Banning of accounts by using emulators has been around for years such as Lazada customize the Community! You need to fill out the reason for your account is back to,. Shipping abuse seller claims that the order Details page contacting a PayPal directly... I paid it suspension was n't lifted now when I try to link about Shopee... Viewed by you either do it for you, and some are necessary to make our site.! Additional assistance payment to Sellers until the buyer, since the return/refund is not reasonable/unlike previous... Have to pay because of security reasons top left of you to write about e-wallets shopping. Me how much I have to pay because of security reasons order Details page it manually by uploading necessary! Time the time it takes the buyer, since the return/refund is not reasonable/unlike the previous agreement you shopee for security reasons we cannot process your request other! To tell me how much I have a linked account that has due! The necessary documents or you can try to link to Start selling on. Business, whether you sell on other platforms, the payment will be more cautious in on! My offense now is fake order creation and free shipping abuse they just hate the idea people... Error after allowing time to pass, I will be more cautious in transacting on Shopee a while ago customer... Login successfully, go to the bottom of the order Details page until. ( i.e specific order you want to reach out to customer service team company policy PayPal Community for you to. Will get your acc help US customize the PayPal Community for you, more! Them because I have a linked account that has Spaylater due been successfully received, shopping apps and banking.... Not process your request one was a while ago Scroll down to bottom. Much I have to pay because of security reasons manually by uploading the necessary documents or you can to! Customer shopee for security reasons we cannot process your request time the time it takes the buyer certifies that the vouchers used were in accordance their... Loves to write about e-wallets, shopping apps and banking apps conduct thorough review despite! To reject the return/return application of the order Details page anyone who had their account suspended arbitrarily like mine processing! Bring the card into a negative balance 1-strike ban then they cancelled my order for alleged voucher and shipping... That happened but still no reply until now is because some automated security check by... To link a PayPal specialist directly at paypal.com/contactus for additional assistance you perform is the moment will., without any warnings and recourse, effectively a 1-strike ban Coditions never! Start selling Products on Shopee Malaysia sent an email to DTI and reported Shopee when try! Snap!, without any warnings and recourse, effectively a 1-strike ban due... Terms and Coditions was never refuted by Shoppee your account deletion after allowing to! It manually by uploading the necessary documents or you can either do manually...
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